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Hours of Operation : Monday - Friday ( 9.00am - 5.00pm )

Frequently Asked Questions


How do I know what kind of care providers I need?

A patient assessment is performed by an experienced Registered Nurse.  This assessment evaluates the patient’s condition and medical needs, and includes consultation with the patient’s physician.

How do you ensure that I get the care I need?
What are your employees like?
Do you check references / conduct background checks?
Will the same caregiver come each day?
Do I need a Registered Nurse if I need medication assistance?
What if my caregiver can’t make it work?
Is the home caregiver supervised by anyone?
Are home care services covered by insurance, Medicaid, or Medicare?
Most group medical insurance, long-term care insurance, Workers’ Compensation, and automobile insurance policies will reimburse for Excellent Care Services’ services.  Excellent Care Services has preferred relationships with many insurance companies.  Our staff will help you through every step of the process to determine what your policy actually covers, and assist in the completion and submission of all required paperwork.

ECS services are often covered under a state Medicaid or Medicaid Waiver Program.  In order for Medicaid to reimburse for these services, you must be Medicaid eligible and approved to receive services by your state’s Medicaid program.

Medicare covers short-term, intermittent case as long as the client has a skilled need (i.e., the need for a nurse or Physical Therapist).  If you are eligible for skilled services under the Medicare Program, you may be entitled to a few hours of a Home Health Aide each week.
If I change my mind, do I have to keep the service?
If I need to cancel an appointment, what is the process?
What is the usual turnaround time for services to be initiated?
How long have you been in business?
How do I pay for service?
Do I pay the caregiver directly?

About Excellent Care Services

Choosing the right home health care provider can be an overwhelming responsibility. Our goal is to make this process as easy for you as possible. . .


We guide you through it with efficiency and compassion until you thoroughly understand exactly what we are able to offer you
Click here for details. .